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Call us...... My staff still likes to laugh about the time we installed a fancy new phone system in our offices. We had selected a "state of the art" system, which cost a small fortune, then worked around the installers who spent nearly a week putting in the new system, new phones and new lines. Finally, the "phone system trainer" sat down with me and my office staff to show us how to use the system. He proudly demonstrated what he felt was the system's finest feature, what he called "The Automated Answering Attendant". |
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| For those of you who aren't aware of this term, that's what they call that darned recorded message that tells you to "press 1" for this and "press 2" for that, etc, etc,. I politely explained to the trainer that we wouldn't need that feature, that we answered our phones. "No problem" he said, "we will just set up a simple message that tells the caller to press 1 to leave a message, or press 2 to speak to a person. Your phone will ring after the caller presses 2 and then you can answer it. | ||||||||||||||
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"No", I said firmly, "When someone calls me, I want
to be able to answer the phone without my customer having to listen to a stupid recording
and pressing buttons". The phone trainer hesitated..... squirmed, and then
said, "We can't do that, the system is not programmed to allow that." I
was furious, "Then take the whole ridiculous phone system out of this office.... I'm
not paying for it!!!" The trainer literally ran from the room. It took a
week, but they did figure out how to reprogram the system. Call us, we'll answer the phone..... If we don't answer, we are out of the office, or every single phone is busy. |
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